The distance between Aso Kumamoto Airport and the hotel is roughly 2 km, which can be traversed on foot in about 30 min. The hotel bus provides pickup between the hours of 2:00 PM and 8:00 PM. Please call the hotel following your arrival at the airport.
Check-in times on various travel sites are set to no later than 11:00 PM. However, the hotel will accommodate later times when guests' expected arrival time extends past 11:00 PM. Please contact the hotel in advance.
Pickup is provided upon notification between the hours of 2:00 PM and 8:00 PM. Drop-off is provided every 30 min. between the hours of 8:00 AM and 10:30 AM. No pickup/drop-off is provided outside of those times.
Reservations are unneeded for pickups by the shuttle bus. Buses cannot wait for guests at the airport. Please call the hotel after you have arrived at the airport. Advance reservations are accepted for drop-offs. Please inform the hotel of your desired reservation time upon checking in.
Please wait at the bus stop for pickup/drop-off in the private parking area. For a guide map, please see here.
Unfortunately, the hotel does not provide pickups/drop-offs to rent-a-car shops in the nearby area.
Please see here.
The Mashiki Kumamoto Airport Interchange is the closest. It takes approx. 10 min. by car.
About 1,000 yen (as of June 2024).
Guests staying at the facility overnight may do so. Please contact the hotel in advance.
Unfortunately, reservations for family hot springs are not accepted. Guests will be provided information on availability in the order of their arrival at the facility.
Yes. Permanently-placed staff are also present at the hot springs reception counter, which accepts guests from 10:00 AM to 9:30 PM and closes at 10:00 PM.
Yes, they are coed.
A yukata robe and towel will be provided to you at the hot springs reception counter.
Yes. If those towels are not enough, bath towels can be rented and face towels can be purchased at the hot springs reception counter or hotel reception desk.
Lockers have a lock and key. Guests staying overnight at the facility are asked to receive a free coin to use the lockers at the reception desk upon checking in. One-day guests must pay to use the lockers.
Overnight guests may access the hot springs from check-in time to 11:00 PM and from 6:00 AM to 8:00 AM that next morning. (The sauna and open-air bath are available to 10:00 PM. However, these cannot be used the next morning.)
General customers are welcome to enter from 10 a.m. to 10 p.m. (last entry at 9:30 p.m.).
Kumamoto Prefectural ordinances stipulated that children eight years or older in age (Grade 2 students at elementary school) may not take part in mixed bathing.
The facility is scheduled to remain open during the New Year's holiday period as well. However, it may be closed due to maintenance, etc.
The facility may be used for co-working for a fee of 500 yen per hour, and is also available to guests other than those staying overnight.
Yes. Please request services at the reception desk. (Kuroneko Yamato will be the designated courier.)
Unfortunately the facility does not allow the receipt of articles sent using payment on delivery.
Yes. Upon doing so, please indicate the name of this hotel followed by the days you are staying and your own name.
Unfortunately, the facility refrains from delivery of luggage on its own.
Check-in is between 3:00 PM and 11:00 PM. Check-out is until 10:00 AM.
The facility would consider this bed-sharing and would only ask for a facility usage charge. Please include the child in the number of guests in your reservation. Should it be difficult to input that number on the reservation website, please contact the hotel. The facility usage charge will be added there.
Unfortunately, the facility does not allow pets.
Yes, you may wear a yukata robe and/or slippers on the premises.
Yes, yukata for children are available at the reception desk in multiple sizes (large, medium and small).
Yes. If children other than those included in the number of guests in your reservation will be accompanying you, please notify the hotel in advance. (The hotel will only ask for a facility usage charge.)
Guests will incur a 50% cancellation fee on the day prior to the date of stay and a 100% cancellation fee on the date of stay proper.
All guest rooms contain an air purifier equipped with a humidifier function.
Guests may check in from 12:00 PM. However, they will incur a separate fee of 2,000 yen per hour. (Please apply for early check-in in advance.)
Guests may check out at 12:00 PM. However, they will incur a separate fee of 2,000 yen per hour. (Please apply for late check-out with the reception desk.)
Yes. However, guests will be charged the normal fee to do so. Please see here for fees.
Please consult with the reception desk when checking in. Preparations will be made to grant you special entry from 6:50 AM. The facility does not allow entry prior to that time.
Yes. Please dine at Dining Hall Fukufuku. Business hours at the restaurant are 11:00 AM to 2:00 PM for lunch and 5:00 PM to 10:00 PM for dinner. (Orders no longer taken after 9:00 PM.)
Please mention vegan preferences in the comment field upon making your reservation or notify the facility in advance. For breakfast, the facility will consult with all related parties to accommodate your preferences as much as possible. However, please note that preferences cannot be accommodated for lunch and dinner in the same fashion.
Please mention vegan preferences in the comment field upon making your reservation or notify the facility in advance. For breakfast, the facility will consult with all related parties to accommodate your preferences as much as possible. However, please note that preferences cannot be accommodated for lunch and dinner in the same fashion.
Ten booster chairs without belts and one reclining chair with a belt are available.
Generally, food and beverages cannot be brought into the restaurant or dining hall. Cases involving special circumstances are individually handled.